Onea.

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    Contact Us

    156-677-124-442-2887 onea@elated-themes.com 184 Street Victoria 8007

    Free shipping on domestic orders over Rs3000

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    FAQ

    Frequently Asked Questions

    What is the timeline for shipping and delivery?

    Shipping within India is INR 150 irrespective of the number of products. Free shipping on order values above INR 3000.
    We usually deliver all orders within 14-18 working days .
    If you’d like to have your order delivered around a particular date, you can get in touch with us at info@tangerinefashion.com Charges may be applicable.

    How can I track my order?

    Once your order has been shipped, you will receive an automated e-mail with the tracking details of your order. You can also track your order here – ——— Please note that any delays caused in delivery due to logistical issues are not in our control and we are not responsible for the same

    Are there any shipping OR cod charges?

    We have a flat shipping cost of INR 150 pan India applicable to your order if the final cart value is below INR 2000. Above INR 3000, shipping within India is free.

    Can I cancel my order?

    In case of cancellation, please mail us within 12 hours of placing the order. Cancellations after this period would be contingent on the status of the order. In case of cancellation, credit note of the full order value will be mailed to you, with a validity period of six months

    Where can I find the size chart on the website?

    The size chart is mentioned above the size drop-down menu on every product page.

    Does the size chart depict body measurements OR garment measurements?

    The size chart on the product page mentions body measurements

    I need to change product size OR delivery details

    In case of any changes in your order, please mail us at info@tangerine.in within 24 hours of placing the order.

    I fall in between sizes and I'm not sure which size to choose

    If you fall between sizes and don’t wish to customize, please select the larger size, or reach out to our customer care team to know the exact garment measurements before ordering.

    How can I customize my outfit?

    Select the “add custom measures” option below the size chart on any product page and enter your bust, waist and hip measurement. You can also enter your waist length, desired neck depth or reduce the length of the outfit by mentioning the exact length. The measurements entered for customization must be body measurements. The final measurements of each garment depend on the pattern of each piece, and may not match the body measurement, but is made to fit them proportionately.

    How can I exchange OR return my order?

    If you’d like to exchange or return your outfit, please write to us at ————– with your order number and reason for exchange/return within 3 days of receiving your order. Our team will get back to you with the exchange/return procedure. Please follow the steps and ship the product back to us within the timeline stated.

    Do you offer credit notes OR refund for returns?

    All our products are made-to-order just for you. As a policy, we do not offer cash refunds. A credit note will be issued with a validity period of six months.

    I have a discount code/credit note, how can I avail it?

    You can avail any discount codes or credit notes by entering the code at the Payment page while placing the order on our website. Only one code can be applied at a time. Discount codes and credit notes can only be used on purchases on the website. Any orders placed offline, including custom orders, will not be eligible for these.

    Can I exchange products purchased on sale?

    Products purchased on sale are final sale and hence not eligible for exchanges. In case of any defect in production, a replacement will be processed for the piece.

    How do I properly care for my products?

    Each of our pieces are handmade to order with love and we hope you cherish them just as much. All the embroideries, buttons, coins and details are one-of-a-kind, stitched by hand and require delicate care.
    All our pieces are colour-tested, and we recommend dry cleaning for best results. Avoid soaking or drying under direct sun, as it leads to colour-bleeding and fading over time. After dry cleaning first few times, our pieces can be hand-washed separately in cold water using mild detergent and dried in the shade. With love and proper care, our handcrafted pieces can last longer and happier.

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